Automotive Service Manager

Lithia & Driveway-posted 4 days ago
Full-time • Manager
Bend, OR
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New and exciting career opportunity for an experienced dealership Service Manager! Take your career to the next level with a member of the Lithia Motors family, a Fortune 300 company! If you have a proven ability to lead winning teams and are interested in joining the largest, and growing, publicly traded automotive group in the country, we want to talk to you!

  • Service Staff Recruiting, Training and Development Staff Department to optimize customer opportunities and productivity.
  • Train Service Advisors daily using role-play, evaluation, checklists, and quizzes to ensure they are well versed in the service process
  • Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs
  • Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching and mentoring.
  • Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner
  • Inspect repair orders daily for legibility, accuracy and legality
  • Ensure that all manufacturer policies and procedures are followed
  • Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts
  • Read, understand and take action on MIS to generate maximum revenue and control expenses
  • Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees
  • Hold daily and monthly staff meetings as required covering key information.
  • Serve as liaison between the store and Support Services Fixed Operations.
  • Receive, communicate and hold staff accountable to policy and procedure requirements and updates
  • Complete service department reporting and month-end procedures on time
  • Strong attention to detail and sense of urgency.
  • Excellent communication skills both written and oral
  • Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
  • Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Time Management – ability to prioritize workload and manage one’s own time
  • Possess ability to meet and exceed automotive industry standards in service, sales and operations
  • 1-2 years proven track record of success as a Service Manager in an automotive dealership
  • Acceptable driving record and a valid driver's license in your state of residence
  • High School graduate or equivalent, 18 years or older required.
  • We are a drug free workplace.
  • We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
  • We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
  • Competitive pay
  • Opportunities for Career advancement
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability & Paid Life Insurance
  • 401(k) Retirement Plan & Employee Stock Purchase Plan
  • Vehicle Purchase Discounts
  • Wellness Programs
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