Automotive Service Manager

Tire Den Point S

About The Position

The Automotive Service Manager plays a critical role in driving the sales operations involving auto parts and repair services. This position involves strategic planning, team leadership, and customer relationship management to achieve sales targets and ensure customer satisfaction. The Automotive Service Manager oversees the automotive repair department, develops sales strategies, and works directly with the customer to ensure a seamless customer experience.

Requirements

High School Diploma or Equivalent
Valid driver’s license and acceptable driving record required
3+ years prior experience in a service management role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.
Extensive experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures.
Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians.
Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.
Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.
Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).
The ability to upsell services and products based on vehicle condition and customer needs

Nice To Haves

Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
TIA certification with company support and assistance

Responsibilities

Oversee and provide leadership to the service technicians.
Train new technicians on proper procedures.
Work with technicians to identify parts and procedures required to make repairs to customer's vehicles.
Communicate directly with customers to understand customer needs, recommend repairs/services, and assist customer in choosing the best solution for the customer's situation.
Order and return parts and manage parts and supply inventory.
Coordinate and manage the workflow in the automotive repair service area.
Assign tasks to technicians to ensure efficient and timely work completion.
Conduct quality control inspections to ensure that all services meet established standards.
Address and resolve any issues or concerns related to the quality of work.
Handle more complex customer inquiries or issues.
Provide expertise and recommendations to customers regarding services.
Ensure that safety protocols and guidelines are followed by technicians.
Conduct safety meetings and promote a safety-conscious work environment.
Address and resolve complex technical issues related to services.
Collaborate with other leads/management to troubleshoot challenging problems.
Identify opportunities for process improvement and efficiency in service operations.
Implement new procedures or best practices as appropriate.
Collaborate with management to provide input on service operations, performance evaluations, and team development.
Execution of plans and operations intended to increase team and departmental efficiencies and profitabilities.

Benefits

401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Wellness resources
Paid time off
Stable working hours
Excellent Training – with opportunities for training and career advancement
Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
Competitive wages
401(k) savings plan with company match