Automotive Service Manager (Volkswagen)

Hendrick Automotive Group • Bradenton, FL

274d • $180,000

About The Position

This position is based at Hendrick Volkswagen of Concord (Concord, North Carolina). The Service Manager is responsible for overseeing the service and repair of vehicles brought to the dealership. The Service Manager is responsible for operations, profitability, employee supervision, and customer satisfaction in the service department. This job has direct supervisory responsibilities.

Requirements

• Associate's Degree or commensurate work experience.
• 5 years of previous automotive service experience (dealership Service Department management or supervisory experience required).
• Valid Driver's License.
• Excellent interpersonal skills.
• Thorough knowledge of automotive parts and systems.
• Ability to diagnose and remedy vehicle problems.
• Intermediate skills in Microsoft Office products.
• Ability and knowledge of the Dealership Management System and web based applications utilized for operations.

Responsibilities

• Answers technical questions about vehicle problems, warranties, services, and repairs.
• Oversees service orders.
• Assists in diagnosing vehicle problems.
• Orders parts and tools as necessary.
• Oversees administration of warranty claims.
• Oversees training and supervising of service department employees.
• Works with upper management and Human Resources to make service department hiring and discipline decisions.
• Sets schedules and assigns tasks to service department employees.
• Maintains good working relationship with factory(s).
• Attends required manager meetings.
• Maintains effective employee relations.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

Benefits

• NO COST Employee Healthcare Benefits.
• 100% Paid Training.
• Team Culture like no other.
• Rewarding performance based pay plans and bonuses.
• The Best Dealership Facilities in the Area.
• College Scholarship Program.
• 401(k) with Company Match.
• Generous paid time off/vacation and sick days.
• Basic Life Insurance.
• NO COST Employee Assistance Program.
• Comprehensive employee recognition/rewards programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Motor Vehicle and Parts Dealers
• Education Level: Associate degree