Automotive Service Manager (Lane Manager)

Sheehy Lexus Of Richmond•Richmond, VA

About The Position

Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, and Richmond! Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team! Sheehy Auto Stores is seeking an experienced Service Lane Manager who is motivated and committed to their career in this highly competitive industry. If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you! We don't take a "one-size-fits-all" approach regarding our employees' Benefits . Our programs are designed to improve your life at work and at home. Health, Vision, and Dental Insurance Paid Maternity & Paternity after one year of employment Start earning PTO on your 1st day of employment Paid Training Career Advancement 401(K) and profit sharing Responsibilities Managing the service department while supervising service advisors to ensure they meet the service objectives and expectations of the role Train Advisors to greet every customer that enters our facility with hospitality and the highest level of respect. Train Advisors to present the best solution to properly repair our customer's vehicles in a way that is easy for them to understand. Manage the store's workflow effectively and efficiently. Train Advisors to possess the ability to sell our services consistently and effectively without jeopardizing honesty and integrity. Maintain a positive attitude and team atmosphere at all times. Always use the phone professionally to create a long-term relationship between the store, yourself, and the customer. Prepare business goals for each month and for the year. Act in a professional manner that reflects the quality organization you represent. Always project an attitude of honesty and integrity. Direct, coordinate, and participate in performing customer service activities as dictated by workload. Ensure that all work is performed to the proper specifications. Assist other employees as needed.

Requirements

Five years of related experience and training or equivalent combination of education and experience.
Authorized to work in the USA
Able to pass a pre-employment background check, Motor Vehicle Record check, and drug test.
Must have a valid driver's license

Nice To Haves

Graduation from an industry-recognized training program is also preferred but not required.
Reynolds and Reynolds experience, preferred but not required
Microsoft Office knowledge (Word, Excel, PowerPoint, Outlook)

Responsibilities

Managing the service department while supervising service advisors to ensure they meet the service objectives and expectations of the role
Train Advisors to greet every customer that enters our facility with hospitality and the highest level of respect.
Train Advisors to present the best solution to properly repair our customer's vehicles in a way that is easy for them to understand.
Manage the store's workflow effectively and efficiently.
Train Advisors to possess the ability to sell our services consistently and effectively without jeopardizing honesty and integrity.
Maintain a positive attitude and team atmosphere at all times.
Always use the phone professionally to create a long-term relationship between the store, yourself, and the customer.
Prepare business goals for each month and for the year.
Act in a professional manner that reflects the quality organization you represent.
Always project an attitude of honesty and integrity.
Direct, coordinate, and participate in performing customer service activities as dictated by workload.
Ensure that all work is performed to the proper specifications.
Assist other employees as needed.