Automotive Service Manager - Koons Ford of Baltimore

Asbury Automotive Group • Baltimore, MD

265d • $100,000 - $200,000

About The Position

The primary responsibility of the Service Manager is to oversee the service department and drive operational success, including managing technicians, service advisors, service call center, lot attendants, detailers, and shuttle drivers. The Service Manager will manage employee schedules and pay plans, forecast goals and objectives for the department, and work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs. They will also collaborate with the shop foreman to ensure customers' vehicles are serviced properly and in a timely manner, attend manager meetings, conduct service department meetings, prepare and administer an annual operating budget for the service department, and maintain Asbury's specified service customer pay gross profit growth. The role requires maintaining technician proficiency as specified by Asbury standards, partnering with technical schools to recruit technicians, and handling and resolving customer complaints. The Service Manager will also motivate, train, develop, and reward employees, communicate effectively with customers about maintenance and service work needed, and provide and maintain a safe workplace and environment for employees and customers.

Requirements

• Strong customer service skills.
• Ability to manage a team, motivate and develop.
• Experience with automotive software.
• Strong technical aptitude.
• Proven track record to grow the fixed operation business.
• 3+ years as an automotive Service Writer/Service Assistant Manager.
• Previous automotive Service Management experience.
• Ability to manage in a fast-paced work environment.
• Must be able to pass pre-employment screens (background & drug test).

Responsibilities

• Oversee the service department and drive operational success.
• Manage employee schedules and pay plans.
• Forecast goals and objectives for the department.
• Work with the Parts Manager for timely turnaround of parts.
• Collaborate with shop foreman for proper vehicle servicing.
• Attend manager meetings and conduct service department meetings.
• Prepare and administer an annual operating budget for the service department.
• Maintain service customer pay gross profit growth.
• Ensure technician proficiency as per Asbury standards.
• Partner with technical schools to recruit technicians.
• Handle and resolve customer complaints.
• Motivate, train, develop, and reward employees.
• Communicate with customers about maintenance and service work.
• Provide and maintain a safe workplace and environment.

Benefits

• Wage Range: $100,000 - $200,000 Annually.
• Paid holidays & paid time off.
• Deferred Holiday Pay Match.
• Paid training.
• Stock Awards (select management and front-line team member's eligible).
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans.
• Up to 12 weeks paid pregnancy leave (disability leave).
• Paid Parental Leave.
• Health savings.
• Flex spending accounts (tax free).
• Short-term and Long-term disability plans.
• Life Insurance (Whole Life and Term).
• 401k with company match.
• Digital career path tool for career development.
• Continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Opportunities to join community service initiatives with paid volunteer hours.
• Aggressive Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Motor Vehicle and Parts Dealers