Automotive Service Manager - Livonia, Michigan, United States

LaFontaine Automotive Group • Livonia, MI

44d

About The Position

The Service Lane Manager is responsible for managing and mentoring, working with the other departments, and maintaining a clean and well-organized service lane department.

Requirements

• Valid Driver's License
• Ability to complete tasks on your own as well as with a team.
• Good work ethic and a positive attitude are a must.
• Excellent communication skills.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.
• Management Experience Required.

Nice To Haves

• Service Lane Experience Preferred.

Responsibilities

• Morning huddles with Advisor Team "WIN the Morning WIN the Day."
• Celebrate the wins from the day before. (Positive reviews/surveys and Sales).
• Review the days appointments including Pick-up/Deliveries, Rental needs, off brand part needs and comebacks that may be scheduled.
• Identify any potential problems vehicles/customers that the advisors are struggling with including SOP issues.
• Monitor lane throughout the day, filling gaps when needed, assisting with building estimates, calling in warranty claims and holding accountability- Walk-arounds, status updates, active deliveries and asking for the survey including follow-up emails/texts requesting the survey.
• Declined T/Os - having the advisor with them while getting the second at bat on the declined items. "Not what you, but how you say it."
• Cheerlead throughout the day- "Callouts"- Drive Sales, Status Updates, Follow-up Emails/Texts, Jobs Sold. Etc.
• Review advisors Open ROs and identify why still open.
• Spot Checking ROs for booking errors/Warranty Compliance and coaching in real time.
• Reviewing Extended Warranty Schedule
• Assist with calling in Warranty Claims to OEM/Aftermarket
• Review Next Days Appointments and preparing accordingly (Rental, parts, SPUD needs)
• Work hand in hand with Service Manager and Parts Manager communicating needs and where we are in the lane. Advisor concerns and needs.
• Reviewing Shop Capacity with Service Manager
• SOP issues with Service Manager and Parts Manager
• Rentals Available with Service Manager for GroupMe

Benefits

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Motor Vehicle and Parts Dealers
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees