Automotive Service Lane Assistant

Sheehy Ford Gaithersburg•Gaithersburg, MD

6h•Onsite

About The Position

This position is for a Lane Assistant in our Truck Center located at 601 N. Frederick Ave in Gaithersburg. The goal of this role is to work as an entry level service advisor assisting with all lane needs. Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond! Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups, representing some of the industry's best brands across over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team! Sheehy Auto Stores is seeking a motivated, enthusiastic professional to join our team as a Service Lane Assistant. In this position, you will be the initial contact for our arriving service customers. The Service Lane Assistant is tasked with ensuring our customers feel welcome when they arrive at the dealership and assisting the customers within the service department.

Requirements

Strong verbal and written communication abilities
Excellent listening skills with keen attention to detail
Positive and friendly demeanor, and enjoy interacting with customers
Must be able to work in a fast-paced environment
Ability to pass a pre-employment background screening, Motor Vehicle Records check, and drug test
Must have a valid driver’s license

Nice To Haves

Previous dealership experience is a plus!

Responsibilities

Greet customers, direct them to the appropriate dealership representative, and send them to the waiting area.
Communicate with appropriate dealership staff about customers' arrival and needs.
Work hand and hand with the service department to keep scheduled appointments on track.
Answer inbound service calls, assisting customers with scheduling and ordering parts.
Conduct follow-up courtesy calls to service customers and log comments into CRM (eLeads)
Update or enter new customer information into CRM as appropriate
Other duties as assigned