Automotive Service Fleet (Amazon) Advisor

Highway Auto Center • Chagrin Falls, OH

393d • $50,000 - $90,000

About The Position

The Automotive Service Fleet Advisor at Highway Auto Center is responsible for providing exceptional customer service while managing automotive service needs for Amazon Fleets. This role involves preparing estimates, billing, and ensuring customer satisfaction through effective communication and service delivery. The advisor will build a loyal customer base by establishing trust and integrity, while also maintaining product knowledge to address customer inquiries accurately.

Requirements

• High school diploma or GED.
• Three or more years of related experience and/or training in automotive sales and customer service.
• Ability to perform general service duties and maintain product knowledge.
• Experience with entering estimates for Amazon Fleets through Element, Lease Plan, etc.

Nice To Haves

• Experience in tire and automotive sales.
• Ability to road test vehicles to diagnose additional problems.

Responsibilities

• Prepares accurate estimates and billings for customers.
• Provides superior customer service levels that exceed customer expectations.
• Builds a loyal customer base by establishing a trusting relationship founded on integrity and fairness.
• Determines and addresses the customer's needs, problems, complaints, requests, questions, and deadlines.
• Performs general service duties and maintains current product knowledge on all tires and services.
• Verifies with the service department that appropriate services have been completed.
• Invoices customers using proper procedures for cash, charge, and credit.
• Directs the service department in diagnosing the customer's needs through appropriate products and services.
• Demonstrates a sincere concern for customers and presents a professional image.

Benefits

• Health insurance
• 401(k) Plan
• Ongoing Training
• Competitive Pay with Bonus Opportunity
• Clean and Spacious Work Environment with Advanced Equipment
• Family environment with a focus on treating employees and customers well

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Repair and Maintenance
• Education Level: High school or GED