Automotive Service Estimator / Advisor | Weekends Off | Daphne

Christian Brothers Automotive•Daphne, AL

About The Position

As an Automotive Service Estimator / Advisor with Christian Brothers Automotive, you are the person that our team will look to quickly and accurately build estimates for recommended guests repairs and manicure the digital inspection for guest viewing. You are the person that our guests will rely on to accurately estimate the repairs for their vehicle, but, just as importantly, our team will rely on you to ensure that repair orders properly account for the time and parts that will be needed to correctly complete the repair. Though your primary role focuses on preparing estimates and managing parts, you will also provide back-up for the role of advising our guests through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Requirements

Current driver’s licenses
Driving record acceptable to our current insurance carrier
Proficiency in Windows based computer software and automotive store applications
Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Estimator/Sales role
Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
Occasionally lifting and carrying objects over 50 lbs.
Keeping a brisk work pace in a high-volume environment

Responsibilities

Build DVIs and Estimates
Thoroughly Source Parts and Building Estimates
Accurately Update Job Board Promise Times & Job Status Categories
Communicate with Techs Regarding Inspections and Proposed Repairs
Communicate with Vendors Regarding Parts
Front-end Parts Reconciliation (receiving and returning)
Prepare Phone Estimates
Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
Manage the store’s workflow in an effective and efficient manner
Consistently and effectively sell our services without jeopardizing honesty and integrity
Maintain a positive attitude and team atmosphere at all times
Communicate on the phone in a clear professional manner
Build long-term relationships between the store, yourself and the customer
Directs, coordinates, and participates in performing customer service activities
Shuttle customers as needed in CBA branded vehicle
Ensure that all repairs are performed to proper specifications.
Work together as a team and assist other employees as needed.
Other duties as assigned.