Automotive Service Drive Manager

Ken Garff Automotive Group•Signal Hill, CA

9d•$10,000 - $12,000

About The Position

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work! Long Beach Honda, a Ken Garff Automotive Dealership, is currently looking for a talented Service Manager that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork. As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers! Here’s why you’ll want to work here: Great culture and real career growth Competitive compensation package Average Monthly Salary Range: $10,000-$12,000(includes salary, bonuses, and/or incentives) Opportunity to work with one of the largest family owned group of dealerships Paid Time Off and 401k with Company match Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance Year-end bonus program for all employees (Garff Giveback) Employee discounts on Vehicle Purchase, Parts, Service and More! The pay scale above is the compensation range that the Company reasonably expects to pay for this position. Within this range, individual pay is determined by several factors including, but not limited to, specific skills, relevant work experience, relevant education and/or training, and performance related bonuses and incentives.

Requirements

5 or more years working in a Service Department, prior dealership experience highly preferred
2 or more years of proven experience leading/supervising/managing a high performing team
Strong communication skills, written and verbal
Must be able to provide references upon request
Must be 18 years or older and be authorized to work in the U.S
High School diploma or equivalent, college degree preferred
Valid in-state driver's license

Responsibilities

Assist in forecasting and meeting goals and objectives for the department
Establish and maintain harmony and teamwork with all other departments
Assists in preparing and administering an annual operating budget for the service department
Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc
Ability to manage 5-10 employees in the Service Department
Carry out management responsibilities in accordance with the Company’s policies and applicable laws
Assists in hiring, training, motivating, counseling, and monitoring the performance of all service department staff
Assists in directing and scheduling the activities of all department employees and monitor payroll records
Provide technical assistance to employees as needed
Participates in meetings with department employees and attend other Company/Management meetings
Assists in establishing and maintaining good working relationships with customers to encourage repeat and referral business
Serves as a liaison with factory representatives
Handles customer complaints and maintain high customer satisfaction standards
Breaks down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances and quality-check completed jobs
Keeps abreast of new equipment and tools available and recommend purchases
Ensures that the work areas and customer waiting area are kept clean and inviting
Assists in performance of the department using: Daily Operating Control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts
Maintains reporting systems required by general management and the factory
Monitors repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per Service Advisor, etc.
Ensures that customers' service files are up-to-date and are readily available for reference.
Monitors the location and care of shop tools
Collects accounts receivable for service work
Follows up on parts department orders to ensure parts availability

Benefits

Great culture and real career growth
Competitive compensation package
Average Monthly Salary Range: $10,000-$12,000(includes salary, bonuses, and/or incentives)
Opportunity to work with one of the largest family owned group of dealerships
Paid Time Off and 401k with Company match
Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
Year-end bonus program for all employees (Garff Giveback)
Employee discounts on Vehicle Purchase, Parts, Service and More!

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume