Automotive Service Dispatcher

Bettenhausen AutomotiveLockport, IL
6d

About The Position

Bettenhausen Chrysler Dodge Jeep & Ram is looking for a service dispatcher to join our growing team in Lockport, IL. The dispatcher/shop manager must be able to organize, lead, and control the flow of work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. We are looking for someone dedicated to a job well done/ fixed first visit and a willingness to go above and beyond for our customers and team.

Requirements

  • At least 2 years of service dispatch experience or
  • 3+ years' experience as a service advisor at a dealership
  • Technical automotive knowledge
  • Demonstrated ability to manage others
  • Organized and friendly personality
  • Automotive Dealership experience required
  • Will need availability to work one evening per week and rotating Saturdays (1-2 per month)

Responsibilities

  • Work with service team to maintain customer satisfaction rating
  • Ensure all documents necessary for technicians are readily available and accounted for
  • Work to accomplish forecasted goals that have been established by service management
  • Maximize tech hours through fair dispatching practices and monitoring individual tech hours daily
  • Properly assign jobs based on technician level (to meet warranty standards)
  • Monitor technician staff to ensure efficient and safe work practices
  • Check job status as often as necessary, at least two times per shift, and report to advisor any change in time promised
  • Open and close repair orders as needed including managing Prep RO's, UCI's and CPOV's
  • Handle routine complaints presented by staff and/or customers
  • Ensure technicians follow warranty material disposition procedures
  • Spot check RO's turned in by technicians to ensure the assigned work has been performed
  • Monitor and mentor all levels of technicians (lube tech, apprentice, master tech) gain feedback, document, and discuss with service management to promote team improvement
  • Spot check repairs to ensure quality and timely completion
  • Main a high level of organization and cleanliness in shop, storage/tool room and service lot
  • Maintain and manage special tool inventory
  • Other duties as assigned

Benefits

  • Health and Dental
  • Vision
  • Short Term Disability
  • Life Insurance
  • Accident, Critical Illness, Cancer, and Hospital Insurance
  • 401K Plan
  • PTO
  • Employee Assistance Program
  • Free College Program through our partnership with Strayer University
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