Automotive Service Dispatcher

Bettenhausen Automotive•Lockport, IL

About The Position

Bettenhausen Chrysler Dodge Jeep & Ram is looking for a service dispatcher to join our growing team in Lockport, IL. The dispatcher/shop manager must be able to organize, lead, and control the flow of work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. We are looking for someone dedicated to a job well done/ fixed first visit and a willingness to go above and beyond for our customers and team.

Requirements

At least 2 years of service dispatch experience or
3+ years' experience as a service advisor at a dealership
Technical automotive knowledge
Demonstrated ability to manage others
Organized and friendly personality
Automotive Dealership experience required
Will need availability to work one evening per week and rotating Saturdays (1-2 per month)

Responsibilities

Work with service team to maintain customer satisfaction rating
Ensure all documents necessary for technicians are readily available and accounted for
Work to accomplish forecasted goals that have been established by service management
Maximize tech hours through fair dispatching practices and monitoring individual tech hours daily
Properly assign jobs based on technician level (to meet warranty standards)
Monitor technician staff to ensure efficient and safe work practices
Check job status as often as necessary, at least two times per shift, and report to advisor any change in time promised
Open and close repair orders as needed including managing Prep RO's, UCI's and CPOV's
Handle routine complaints presented by staff and/or customers
Ensure technicians follow warranty material disposition procedures
Spot check RO's turned in by technicians to ensure the assigned work has been performed
Monitor and mentor all levels of technicians (lube tech, apprentice, master tech) gain feedback, document, and discuss with service management to promote team improvement
Spot check repairs to ensure quality and timely completion
Main a high level of organization and cleanliness in shop, storage/tool room and service lot
Maintain and manage special tool inventory
Other duties as assigned