Automotive Service Dispatcher Volvo

Sheehy Toyota of Timonium & Volvo Cars Hunt Valley•Cockeysville, MD

15h

About The Position

Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond! If you’re an experienced automotive technician with a passion for precision, leadership, and the elevated standards of a luxury brand, this is your opportunity to step into a pivotal role at our Volvo dealership. We’re looking for a Shop Dispatcher who can keep our service department running smoothly while mentoring the next generation of technicians. Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups, representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team! Sheehy Auto Stores is seeking a Service Dispatcher. As a Service Dispatcher, you will be responsible for maintaining an efficient workflow in the shop. You will dispatch work to the appropriate technicians based on skill level while ensuring promise times are met. You must master time management, multitasking, and adjusting jobs on the fly.

Requirements

Proven experience as an automotive technician, ideally with a luxury vehicle brand (Volvo experience is a plus)
Strong understanding of diagnostic processes, repair procedures, and shop operations
Natural leadership skills with the ability to coach, motivate, and support developing technicians
Exceptional organizational abilities and a calm, solutions-focused mindset
A commitment to delivering a premium service experience
Prior Automotive Dealership experience/knowledge is a must.
Attention to detail with excellent customer service, communication, and interpersonal skills.
Ability to meet the physical demands of the position, including walking, crouching, bending, and standing for extended periods.
Must be authorized to work in the USA
Able to pass pre-employment background checks, MVR, and drug screen
Must have a valid driver's license with a clean driving record

Responsibilities

Coordinate and assign repair orders to technicians based on skill level, workload, and shop capacity
Ensure efficient workflow and timely completion of all service tasks
Serve as a technical resource for the team, offering guidance and hands-on support when needed
Mentor and develop entry-level and apprentice technicians, fostering a culture of learning and excellence
Maintain clear communication between service advisors, technicians, and management
Uphold Volvo’s commitment to safety, quality, and customer satisfaction