Automotive Service Consultant/Advisor

Henna Chevrolet•Austin, TX

About The Position

Henna Chevrolet is a Family owned dealer since 1936. We are looking for experienced Service Advisor/ Consultant to join our growing team! We have an abundance of work and no signs of slowing down! Bilingual, Spanish/English, preferred.

Requirements

Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs

Nice To Haves

Bilingual, Spanish/English

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers