Automotive Service Cashier / Receptionist

DARCARS Automotive Group

About The Position

DARCARS of Rockville is now hiring for a Automotive Service Cashier / Receptionist As the Automotive Service Cashier / Receptionist you are the front-line representative for the dealership and must represent the dealership in a professional, friendly manner at all times. She/he greets customers as they enter and directs them to the appropriate party in accordance with dealership policies and answers basic inquiries. The receptionist intercepts, screens, and routes incoming calls and takes thorough messages and provides basic information to callers.

Requirements

Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers
Strong communication skills with both customers and DARCARS employees
Demonstrated commitment to customer service
Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
Requires the ability to sit for long periods of time
Be able to work in a fast-paced environment
Be a team player
Must be able to work a flexible schedule, evenings and weekends
Must be able to pass pre-employment screen (background)

Nice To Haves

Ability to speak multiple languages (Spanish and Chinese) is a plus!
Previous customer service experience preferred but not required

Responsibilities

Greet customers and determine the nature of their visit.
Direct customers to the correct department.
Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
Enter data into computer operated prospect tracking system.
Manage switch board.
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
Communicate messages to all appropriate parties in a timely manner.
Provide basic information to callers who have general inquiries.
Update and distribute company telephone roster when necessary.
Perform clerical duties and accounting duties as assigned by controller or GSM.
Other duties assigned by management.
Make transaction receipts for sale or service department if applicable