Automotive Service BDC Representative

Huntington Jeep Chrysler Dodge Ram Hyundai Genesis•Huntington, NY

5d•$18

About The Position

We are seeking a motivated and customer-focused Service BDC Representative to join our automotive dealership’s service department. This role is critical to delivering an exceptional customer experience by managing inbound and outbound communications, scheduling service appointments, and supporting service department growth. If you are organized, professional, and thrive in a fast-paced environment, we want to hear from you.

Requirements

Previous BDC, call center, customer service, or automotive experience preferred
Strong phone presence with excellent verbal and written communication skills
Ability to handle high call volume in a fast-paced environment
Comfortable using CRM systems, scheduling software, and basic computer applications
Professional, dependable, and detail-oriented
Strong organizational and time-management skills
Automotive dealership experience is a plus, but not required

Nice To Haves

Automotive dealership experience is a plus, but not required

Responsibilities

Answer inbound phone calls, texts, emails, and online service inquiries promptly and professionally
Schedule, confirm, and manage service appointments for customers
Make outbound follow-up calls for: ○ Missed appointments (no-shows) ○ Maintenance reminders ○ Recall and campaign outreach ○ Declined service follow-ups
Accurately document all customer interactions in the CRM and DMS
Verify customer and vehicle information (contact details, VIN, mileage, concerns)
Coordinate closely with service advisors and management to maximize shop capacity
Set clear expectations with customers regarding appointment times and service processes
Maintain high standards for call quality, response time, and customer satisfaction
Meet or exceed daily and monthly performance goals (calls, appointments set/shown, follow-ups)
Maintain compliance with dealership policies and customer privacy standards