Automotive Service Appointment Coordinator

Sheehy Auto Stores • Severna Park, MD

226d • $17

About The Position

Sheehy Auto Stores is looking for an energetic and detail-oriented Service Appointment Coordinator. As the Service Appointment Coordinator, you will be the direct link between our customers and their current and future visits. You will assist our customers with questions, schedule appointments, and follow up with post-service contacts. The ideal candidate will have excellent customer service skills and be passionate about creating positive relationships with our customers while maintaining a cheerful and enthusiastic disposition.

Requirements

• Strong computer skills, including Outlook, Excel, and Word (and preferably dual-screen experience)
• Strong customer service background
• Excellent verbal and written communication skills
• Punctual, reliable, and eager to improve
• Clean driving record and valid driver's license

Responsibilities

• Schedule service appointments and speak with customers every single day by following up over the phone after each appointment
• Actively listen to customers, answering their questions, and directing them appropriately as they request
• Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
• Advise maintenance recommendations
• Confirm scheduled and missed appointments

Benefits

• Health, Vision, and Dental Insurance
• Paid Maternity and Paternity Leave after one year of employment
• Start earning PTO on your 1st day of employment
• Paid Training
• Career Advancement
• 401(K) and profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers