Automotive Service Advisors / Assistant Service Managers - Salisbury Pocomoke
About The Position
Automotive Service Advisors / Assistant Service Managers Join Our Regional Team of Automotive Service Professionals at a Hertrich Dealership near you!! Hertrich Family of Automobile Dealerships is growing fast across the Delmarva region - and we're looking for driven, customer-focused Service Advisors and Assistant Service Managers to fuel our success. With 14 Collision Centers , 24 dealerships and 18 brands , we offer stability, career growth, and the chance to be part of one of the region's top automotive employers. Why Choose Hertrich? Competitive pay plan: Salary + Commission/Bonus Medical, Dental, Vision and Life Insurance benefits for you & your family Short- & Long-Term Disability coverage 401(k) with company match Paid Vacation, Holidays & Sick/Personal Days Employee discounts on vehicles & services Growth opportunities across multiple dealerships and brands What You'll Do: Welcome and assist service customers with professionalism Schedule appointments and manage service calls Provide clear repair estimates and timelines Coordinate with technicians and monitor repair progress Deliver exceptional service - every time Recommend additional services when appropriate Support Service Manager with daily operations & paperwork
Requirements
- 2+ years as Service Advisor/Writer or 1+ year as Assistant Service Manager or strong Sales background
- Strong customer service & sales skills (up-selling a plus)
- Excellent communication and organizational ability
- Comfortable with service management systems & computers
- High School Diploma or GED
- Valid Driver's License with clean record
- Flexible availability, including some evenings & Saturdays
Responsibilities
- Welcome and assist service customers with professionalism
- Schedule appointments and manage service calls
- Provide clear repair estimates and timelines
- Coordinate with technicians and monitor repair progress
- Deliver exceptional service - every time
- Recommend additional services when appropriate
- Support Service Manager with daily operations & paperwork
Benefits
- Competitive pay plan: Salary + Commission/Bonus
- Medical, Dental, Vision and Life Insurance benefits for you & your family
- Short- & Long-Term Disability coverage
- 401(k) with company match
- Paid Vacation, Holidays & Sick/Personal Days
- Employee discounts on vehicles & services
- Growth opportunities across multiple dealerships and brands
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
