Automotive Service Advisor
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About The Position
As an Automotive Service Advisor at Crossroads Ford of Kernersville, you will play a crucial role in ensuring that customers receive prompt, courteous, and effective service. Your primary responsibility will be to serve as a liaison between the technicians and the customers, ensuring that all inquiries and concerns are addressed efficiently. You will take ownership of the customer's experience, which includes carrying out additional assignments that help the dealership leave a positive impression on the customer. This position requires you to prioritize required services and ensure that each customer has a positive dealership experience. In this role, you will provide concierge support for all owner inquiries, whether they come in via phone or in person, to assure that customers do not feel mishandled. Building strong relationships with customers is essential, and you will spend quality time engaging with them to foster loyalty and satisfaction. Your ability to communicate effectively with customers, employees, and vendors will be vital in resolving any issues that may arise and ensuring a smooth service process. The position is full-time, requiring a commitment to a five-day work week, and it is essential that you maintain a professional appearance and conduct yourself with integrity and dedication to personal improvement. You will also need to consent to and pass a drug and background screening as part of the hiring process.
