Automotive Service Advisor

Patriot Buick GMC of Boyertown • Gilbertsville, PA

400d • $60,000 - $75,000

About The Position

The Automotive Service Advisor at Patriot Buick GMC of Boyertown is a full-time role focused on providing exceptional customer service in the automotive industry. This position involves interacting with customers, understanding their vehicle needs, and collaborating with technicians to ensure efficient service delivery. The advisor plays a crucial role in building long-term relationships with customers while managing service appointments and vehicle maintenance processes.

Requirements

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager, or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage, and history of the vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount
• Professional development assistance
• Life insurance
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed