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The Service Advisor will perform automotive services in a timely and efficient manner while providing quality customer service. Associates will be trained to achieve Level I status. Responsibilities include assisting customers with their purchases in a customer service and sales focused environment, utilizing computers to determine product inventory levels and product arrival dates, setting up work orders for customers, scheduling service work, and communicating with the service department. The role also involves explaining work orders and invoices to customers, performing retail cashier duties, installing batteries, balancing wheels, repairing and installing tires, performing oil changes, and demonstrating awareness and compliance with loss prevention and safety policies and procedures. Additionally, the Service Advisor must be able to interpret vehicle inspection results and make appropriate service recommendations to customers.
