Automotive Service Advisor

Rydell Chevrolet•Waterloo, IA

1d•Onsite

About The Position

This is a high-visibility, customer-facing role where first impressions matter and ownership is expected. We’re looking for a driven, customer-focused Service Advisor who thrives in a fast-paced environment, takes pride in delivering exceptional service, and knows how to manage multiple priorities at once. If you enjoy helping others, staying organized under pressure, and being at the center of daily operations, this role was built for you. At Rydell Chevrolet , culture matters. We believe happy employees create loyal customers, and we expect our Service Advisors to set the standard for professionalism and service every single day. As a Service Advisor , you are the face of the Service Department and the primary point of contact for our customers. From the moment a vehicle arrives on the drive to the time it’s returned, the customer experience is yours to own . At Rydell Chevrolet, every role matters . We don’t just service vehicles — we build relationships that last. Our team is driven, supportive, and committed to delivering award-winning service to our community. If you’re ready to step into a customer-facing role where performance, professionalism, and teamwork matter , apply today . We are an equal opportunity employer committed to providing a safe, drug-free workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Requirements

Strong organizational and time-management skills
Excellent communication and people skills
Ability to manage multiple priorities in a high-volume environment
Professional, well-groomed appearance and positive attitude
Valid driver’s license (required)
Willingness to submit to a pre-employment background check and drug screen

Nice To Haves

Experience in customer service, retail sales, hospitality, or restaurant environments
Automotive service or dealership experience
Demonstrated ability to influence and guide others

Responsibilities

Owning the flow of the service drive to ensure fast, professional, and efficient service
Greeting customers, assessing needs, and clearly explaining the repair process
Acting as a concierge for all customer inquiries — in person and by phone
Managing technician schedules and ensuring available labor hours are sold daily
Distributing work efficiently to maximize productivity and minimize downtime
Taking initiative on follow-up and problem resolution to leave a lasting positive impression
Upholding dealership standards, professionalism, and customer-first values at all times