Hyundai Automotive Service Advisor

Autofair Automotive Group•Manchester, NH

26d

About The Position

Do you have experience working in a Customer Service field and you're looking to grow in your career and make more than you ever have before? Do you have an interest in the Automotive Industry? Do you work as a waiter or waitress and wish you could make a lot more money with more convenient hours? Look no further than working as a Service Advisor . AutoFair Hyundai is seeking a Service Advisor to join our team. Are you passionate about helping customers? Apply today! Benefits: 5 day work week Amazing schedule Aggressive & Rewarding Compensation Package Medical, Dental, Vision, Life and Disability 401 K Plan with company match Paid vacation Growth opportunities Paid Training Team based environment Employee vehicle purchase plans Long term job security Health and wellness Flexible Work Schedule Discounts on products and services

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license

Responsibilities

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.