Automotive Service Advisor | Heritage Toyota Harrisburg

MileOne Autogroup•Harrisburg, PA

46d

About The Position

Heritage Toyota of Harrisburg is expanding! We are hiring a Service Advisor/ Service Writer for our busy automotive Service Department. Experience Everything MileOne has to Offer: - Competitive compensation with unlimited earning potential - Great opportunities for career advancement - Positive, success-driven work environment - Training and mentoring opportunities Our MileOne Employee Advantage: MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more. Summary: Our automotive Service Advisor/ Service Writer greets customers and consults with them on their vehicle service needs. MileOne Autogroup represents 22 automobile brands at 66 dealerships and 8 body shops within the Hall, Heritage, Herb Gordon, Mercedes-Benz of Annapolis and MotorWorld divisions. We are the largest automotive sales and service network in the Mid-Atlantic region with the corporate office in Towson, Maryland and dealerships located through Delaware, Maryland, Pennsylvania, Virginia and North Carolina. We believe taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne is dedicated to meeting the needs of our employees and then exceeding them by providing opportunities for career growth, outstanding benefits, competitive salaries and a culture designed to allow you to be your best. We are always seeking talented and motivated individuals who want to begin an exciting and rewarding career in a growing company.

Requirements

3+ years of dealership Service Advisor experience preferred
Prior experience in automotive service writing, preferred
Working knowledge of basic car functions, characteristics, and operations
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
Basic MS Office knowledge; computer software, internet proficiency, and general mathematical skills

Responsibilities

Provide customer service to include vehicle service care and manufacturer’s warranty specifications
Schedule and manage service appointments and service estimates
Address and resolve customer complaints