Automotive Service Advisor - Group 1 Ford of Southwest Houston

Group 1 Automotive•Houston, TX

38d

About The Position

Group 1 Ford of Southwest Houston is looking to add a Service Advisor to join our Ford team. We're not just a service center - we are a team that values top-quality work, strong relationships, and a shared passion for the automotive world. As part of Group 1 Automotive, a leader in the automotive retail, a fortune 250 company that owns and operates automotive dealerships and collision centers in the United State and United Kingdom. We are seeking passionate team members who are customer-centric and driven to be at the pinnacle of their field. Must be available to work weekends

Requirements

Minimum of 5 Years Service Advisor Experience Required
Ford Service Advisor Experience Plus!
CDK, XTIME and TSD experience preferred
Product Knowledge
Ability to identify the problem quickly
Good knowledge of automobiles
Effective analytical and communication skills
Effective people skills
Good reading, computer, and mathematics skills
Leadership quality
Ability to learn new technology and repair and service procedures and specifications
Fluent in the English language
High School Diploma or Equivalent
Must have a Valid Driver's License

Responsibilities

Greet customers in a timely, friendly manner and obtain pertinent vehicle information
Actively promote and build rapport with the customer
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
Generate and provide customer with a complete and accurate estimate of repair
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
Strictly follow the manufacturer's warranty guidelines and procedures
Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property