Automotive Service Advisor - Milford Ford Lincoln

Hertrich Family of Automobile Dealers•Milford, DE

33d

About The Position

Automotive Service Advisor / Auto Service Repair Writer - Full Time Hertrich Family of Automobile Dealerships seeks an energetic Automotive Service Advisor / Auto Service Repair Writer to enhance our world class service team! Are you looking for spectacular growth opportunities? Do you thrive in a fast-paced environment where you have unlimited career potential? Are you an enthusiastic individual who wants to work for a mission driven company? Are you people-oriented, a strong communicator and fluent in English/Spanish? Then our Company is the right fit for you! The Hertrich Family of Dealerships is on the lookout for awesome candidates to join our growing team. We're proud to represent 24 separate dealerships, 14 Collision Centers, and 19 Automotive Brands across the Delmarva peninsula and beyond! For three generations, the Hertrich Family has dedicated themselves to the communities we serve, supporting over 90 local organizations and charities. We are a world-class team with a dynamic, entrepreneurial culture; we win with integrity, hold ourselves accountable, and aren't satisfied with "just good enough". We aim for excellence and work together to achieve it in everything we do. If you're a dedicated, innovative, and enthusiastic person, we invite you to apply for one of the many exciting positions we have available. Our Automotive Service Repair Writer is responsible for overall commitment to client services for our dealership clients. In this position, you will use networking and client relationship skills to sell the Company's services Hertrich offers our Automotive Service Advisor / Auto Service Repair Writer:

Requirements

Must be a customer-oriented, self-motivated team player
Prior sales and/or customer service experience required
Must be computer literate
High School Diploma or GED required
Must be available to work a flexible schedule that will include some evenings and Saturdays
Must have a valid driver's license and few to no points on driving record.

Nice To Haves

Prior up-selling experience a plus
Strong verbal communicator in English and Spanish preferred

Responsibilities

Meet and Greet Service Customers promptly
Answer incoming service calls and schedule appointments
Advise customers of estimated service/repair costs and anticipated completion time
Coordinate repairs/service orders with Technicians
Record and report issues to the Department Supervisor
Ensure complete customer satisfaction by getting it right the first time
Suggest appropriate additional service to the customer
Other duties as directed