Automotive Service Advisor - Kansas City

Group 1 Automotive, Inc.•Merriam, KS

About The Position

Group 1 Automotive is a fast-growing leader in automotive retail and is seeking qualified Automotive Service Advisors to join our teams at our multiple locations in KS including Shawnee Mission Kia and Baron BMW/Mini In addition to competitive pay, we offer our associates the following benefits A Great Working Environment Salary plus commission A Structured, Self-Paced Career Path Leading to Management Opportunities Pinnacle Awards Program Health, Dental & Vision Insurance Life & Disability Insurance 401(k) with Company Match Paid Time off Employee Vehicle Purchase Program Employee Stock Purchase Plan Group 1 Automotive, a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and the United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend! All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify

Requirements

Valid driver’s license and acceptable driving record
High school diploma or equivalent required; additional automotive training or certifications are a plus
Prior experience as an Automotive Service Advisor, Service Writer, or in a customer-facing role within a dealership or automotive service environment preferred
Strong knowledge of automotive maintenance, repair processes, and vehicle systems
Excellent customer service and communication skills, with the ability to explain technical information in a clear, professional manner
Proven ability to upsell recommended maintenance and repairs based on vehicle needs
Strong organizational skills with the ability to manage multiple customers and tasks in a fast-paced environment
Proficiency with dealership management systems (such as CDK, Reynolds & Reynolds, or similar) and basic computer skills
Ability to work collaboratively with technicians, parts staff, and management

Responsibilities

Schedule and confirm appointments to ensure smooth customer experience
Create transparent repair orders with accurate cost and time estimates
Communicate with technicians and parts team to guarantee timely service completion
Provide regular updates to customers on the status of their vehicle
Maintain strong product knowledge to assist with service needs and warranty information