Experienced Automotive Service Advisor - Vancouver WA | Dick Hannah Dealerships

Dick Hannah Chrysler Jeep Dodge • Vancouver, WA

8h

About The Position

Our Experienced Automotive Service Advisors excel in bolstering service department business within a high-volume service drive by expertly recommending and selling essential service to customers, while prioritizing exceptional customer service and fostering long-term client relationships that strengthen our “Believe in Nice” culture.

Requirements

• Minimum of 2 years of experience as an Automotive Service Advisor/Writer required.
• Proven ability to succeed in a high-volume service drive.
• Ability to read and comprehend instructions and information.
• Excellent communication and time management skills.
• Ability to multi-task and prioritize.
• Physical ability to use computer hardware/software.
• Team player with a positive attitude and ability to collaborate in a team-oriented process.
• Must maintain a clean driving record and be insurable with company insurance.

Nice To Haves

• Knowledge of CDK Drive preferred.

Responsibilities

• Greets customers in a timely, friendly manner in a high-volume service environment and obtains vehicle information.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Manages multiple repair orders simultaneously while maintaining accuracy and customer communication.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Explains completed work and all charges to customers.
• Maintains high customer satisfaction standards.

Benefits

• Enjoy a 7.5% commission of total individual repair order gross parts and service sales, plus spiffs and bonuses. Average minimum monthly commission is $5,000 and may be increased based on total individual service sales.
• Generous Paid Time Off (PTO): We prioritize work-life balance, offering industry-leading PTO. New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.
• Comprehensive Benefits Package: Hannah Motor Company provides extensive health benefits starting the first month after 60 days of employment. Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning.
• Paid Holidays: Hannah Motor Company offers 5 paid holidays per year to Automotive Service Advisors/Writers subject to completion of the introductory period and other eligibility requirements as per company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees