Automotive Service Advisor

Inver Grove Honda•Inver Grove Heights, MN

4h•Onsite

About The Position

Since 2008, Inver Grove Honda has proudly served the communities of Inver Grove Heights, Saint Paul, and Minneapolis with a commitment to integrity, transparency, and exceptional customer care. As a family-owned dealership, they believe in treating every guest like part of their own family, offering an experience built on trust and long-term relationships. The Full-Time Service Advisor serves as the primary liaison between the customer and the service department. This role is responsible for creating a welcoming experience, accurately identifying vehicle service needs, and coordinating timely and efficient repairs while ensuring complete customer satisfaction. The Service Advisor plays a key role in building customer trust, retention, and loyalty.

Requirements

ADP, Reynolds or Dealer Trac experience required
Must be 18 years of age
Must be able to pass a background test
Must be able to bend, stoop, kneel, crouch, reach, and be on your feet for extended periods of time
Must be reliable
Must have a valid driver's license with an acceptable driving record
Need to be able to work some Saturdays
Maintain excellent organizational skills and time management
Have a professional image and attitude
High School Diploma, GED, or equivalent experience (required)
Valid driver’s license (required)

Nice To Haves

Dealership experience preferred
Workflow application experience preferred

Responsibilities

Greet all customers in a prompt, courteous, and professional manner.
Clearly communicate vehicle symptoms and service needs between customers and technicians.
Prepare accurate repair orders by describing symptoms, problems, and causes discovered during inspections.
Provide customers with detailed cost and time estimates, and obtain approval before any work is performed.
Maintain ongoing communication with customers regarding vehicle status, changes to estimates, and completion timelines.
Promote and sell recommended maintenance and repair services based on manufacturer guidelines, vehicle history, and inspection findings.
Review completed work with customers and ensure their understanding of repairs performed and associated costs.
Coordinate with technicians, parts department, and BDC team to ensure timely and efficient workflow.
Handle customer concerns or complaints with professionalism and escalate unresolved issues to management as needed.
Follow all warranty and policy guidelines to ensure compliance.
Keep service drive, advisor stations, and customer waiting areas clean and organized.