Automotive Service Advisor - Heritage Subaru Owings Mills

MileOne Autogroup•Baltimore, MD

10d

About The Position

Heritage Subaru Owings Mills is seeking a Service Advisor / Service Writer to join our busy and growing Service Department. If you’re customer-focused, organized, and thrive in a fast-paced environment, we want to hear from you! Experience Everything MileOne has to Offer: - Competitive compensation - $31,200 - $120,000 with unlimited earning potential - Great opportunities for career advancement - Positive, success driven work environment - Training and mentoring opportunities Our MileOne Employee Advantage: MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more. Summary: Our automotive Service Advisor/ Service Writer greets customers and consults with them on their vehicle service needs.

Requirements

Prior experience in automotive service writing, preferred
Working knowledge of basic car functions, characteristics, and operations
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills

Responsibilities

Provide customer service to include vehicle service care and manufacturer’s warranty specifications
Schedule and manage service appointments and service estimates
Address and resolve customer complaints