Automotive Service Advisor
About The Position
At Blain’s Farm & Fleet, the Automotive Service Advisor role is designed for individuals who want a job they love, a great work environment, career growth, and a positive work-life balance. As a family-owned retailer, Blain’s Farm & Fleet offers a competitive benefit package and has been recognized as a Forbes Best Employer for seven consecutive years. The Service Advisor will perform automotive services in a timely and efficient manner while providing quality customer service. Associates will be trained to achieve Level I status. The role involves assisting customers with purchases in a customer service and sales-focused environment, utilizing computer systems for inventory, scheduling service work, and communicating with the service department. It also includes explaining work orders and invoices, processing customer payments, and performing basic automotive tasks like battery installation, wheel balancing, tire repair/installation, and oil changes when required. The advisor must also interpret vehicle inspection results to make appropriate service recommendations.
Requirements
- Must have great communication skills
- Ability to pass pre-employment drug screening and background checks
- Ability to read and speak English
- Ability to effectively communicate with customers and coworkers
- Must be 18 years of age or older
Nice To Haves
- Prior auto repair experience is preferred
- Prior retail experience preferred
Responsibilities
- Perform automotive services in a timely and efficient manner while providing quality customer service.
- Assist customers with their purchases in a customer service and sales focused environment.
- Utilize computers to determine product inventory levels and product arrival dates.
- Utilize computers and VAST system to set up work orders for customers, schedule service work and communicate to the service department.
- Explain work orders and invoices to customers.
- Perform Retail Cashier Duties by obtaining and processing customer payments.
- Install batteries, balance wheels, repair and install tires when required.
- Perform oil changes using LOF procedures when required.
- Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
- Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.
Benefits
- Medical
- Prescription
- Dental
- Vision
- Short & Long Term Disability
- Life Insurance
- Ancillary Benefits
- Identity Theft Protection
- Pet Insurance
- All major Holidays & Birthday off
- Advanced Leadership Training Programs: build the skills to grow your career
- Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
- Internal recognition programs that support an engaged workplace
- 401(K) with company match
- Paid ASE testing and certifications
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
