Automotive Service Advisor - Austin's Automotive Specialists - S. Research - Austin, TX

GreatWater 360 Auto Care•Austin, TX

1d•$55,000 - $85,000•Onsite

About The Position

Automotive Service Advisor / Service Writer - Austin's Automotive Specialists - S. Research - Austin, TX Shop Address: 8405 Research Blvd., Austin, TX, 78758 Shop Hours: M-F 7:30 AM - 5:30 PM, Sat 8:00AM - 2:00PM CST $55,000 - $85,000 Yearly, Paid Hourly + Monthly Performance Opportunities Quick Apply — takes less than 5 minutes Confidential interviews available for currently employed candidates ________________________________________ Help Customers Feel Confident About Their Vehicle Care We’re looking for an experienced Service Advisor / Service Writer who enjoys helping customers, building trust, and working closely with technicians to keep vehicles safe and reliable. At GreatWater , we combine the personal culture of a neighborhood shop with the tools, systems, and support of a growing automotive network. Our Service Advisors play a key role in delivering an outstanding customer experience while helping the shop run smoothly. If you’re someone who enjoys customer service, sales, organization, and teamwork, we’d love to meet you. ________________________________________ What You’ll Do: As a Service Advisor , you’ll serve as the primary connection between our customers and the technician team. Key responsibilities include: Greet customers warmly and provide a friendly, professional experience Answer incoming calls promptly and assist customers with service questions Sell recommended maintenance and repair services Enter and track customer and vehicle information in shop management software Tag vehicles and document service needs upon arrival Build repair estimates and communicate recommendations clearly Obtain customer authorization for repairs Work closely with technicians to review inspection results and service recommendations Assign work orders based on technician availability and skill level Track vehicle progress and maintain clear notes in work orders Notify customers when vehicles are ready and arrange payment and vehicle pickup Perform occasional vehicle road tests Assist with general shop operations when needed to support workflow Our team believes no task is too small when it comes to helping customers and supporting the shop. ________________________________________ Why Work With Us: At GreatWater, we believe in honest service, quality workmanship, and taking care of people. Our shops combine the close-knit culture of a neighborhood repair shop with the resources and support of a larger organization. Service Advisors play a vital role in building customer trust, supporting technicians, and ensuring every customer has a great experience. ________________________________________ What We Offer: Competitive hourly pay Paid training and skill development Modern tools and equipment Supportive team environment Career advancement opportunities Stable workflow and professional shop environment ________________________________________ Work Environment This role operates within a professional automotive repair shop environment and requires the ability to: Stand for extended periods Lift up to 50 pounds when needed Drive vehicles for testing or operational purposes Work in a fast-paced environment with customer interaction Use standard office equipment such as computers, phones, and shop software

Requirements

1+ year Service Advisor / Service Writer experience preferred
1+ year sales experience or demonstrated ability to sell services
Strong customer service and relationship-building skills
Excellent communication and organizational abilities
Ability to work effectively in a fast-paced environment with frequent interruptions
Comfortable using computer systems and shop management software
High school diploma or GED required
Valid driver’s license with acceptable driving record

Nice To Haves

Basic mechanical knowledge is a plus

Responsibilities

Greet customers warmly and provide a friendly, professional experience
Answer incoming calls promptly and assist customers with service questions
Sell recommended maintenance and repair services
Enter and track customer and vehicle information in shop management software
Tag vehicles and document service needs upon arrival
Build repair estimates and communicate recommendations clearly
Obtain customer authorization for repairs
Work closely with technicians to review inspection results and service recommendations
Assign work orders based on technician availability and skill level
Track vehicle progress and maintain clear notes in work orders
Notify customers when vehicles are ready and arrange payment and vehicle pickup
Perform occasional vehicle road tests
Assist with general shop operations when needed to support workflow