Automotive Service Advisor

Ed Martin Toyota • Noblesville, IN

4d

About The Position

Ed Martin Automotive Group is looking to add Service Advisors to our growing team. Service Advisors are the primary contact between the dealership Service Department and our customers. A successful candidate will have great communication skills, high levels of patience, and the ability to effectively address customer concerns in the moment.

Requirements

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Benefits

• Up to 20 days of PTO
• 401k match
• Paid Training and ongoing development
• Medical, Dental, Vision Insurance
• Life Insurance
• Flexible Work Schedules
• Employee discounts on products & services
• Health/Wellness Discounts on products and services
• Career advancement opportunities, promote from within
• Clean and professional work environment
• Competitive wages

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed