Automotive Service Advisor - Porsche

Porsche Tallahassee•Tallahassee, FL

About The Position

Porsche Tallahassee has an opportunity for an experienced Service Advisor! The position includes interacting daily with a range of people - customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers to name a few. A friendly and outgoing manner as well as excellent customer service skills is essential to be successful in this position. If you think you have what it takes - including ONE to THREE years of experience in this position , apply today! Porsche Tallahassee is part of Capital, a division of Crown Automotive Group. Crown is a family-owned dealership group headquartered in St. Petersburg, Florida with additional dealership groupings in Tallahassee, Florida; Chattanooga and Cleveland, Tennessee; and Dublin, Ohio. We consistently provide our customers with the best value and customer service, and we need exceptional people to join our team. Once you are part of our team, we prefer to promote from within. Many of our managers rose through the ranks this way. The opportunities are limitless! If you believe there is a "Better Way to Work" and would like to be a part of our world class team, click to apply now.

Requirements

MINIMUM One Year of Experience as an automotive service advisor
Basic knowledge of automotive repairs
Proficient on the computer
Operate both standard and automatic vehicles
Provide non-technical explanation of technical repairs to customers
Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs
Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time
Friendly and outgoing manner
Demonstrated customer service skills
Strong work ethic AND
Ability to work a predictable and consistent work schedule as determined by management and business needs
May regularly involve weekend days.
Strong attention to detail
Successful applicants must:
Be able to able to pass pre-employment background checks such as (but not limited to) reference checks, motor vehicle record checks and drug testing.
Hold a current, valid driver license and have a clean driving record
Be able to verify their eligibility to work in the USA

Responsibilities

Meet predetermined service sales objectives
Meet predetermined customer satisfaction score objectives (CSI)
Schedule service appointments - obtain customer and vehicle data prior to arrival
Greet customers in a timely, friendly manner and obtain vehicle information
Write up / Enter vehicle problems accurately and clearly on repair order (written/computer)
May test drive vehicles
Recommend additional necessary service
Provide complete and accurate written cost estimate for labor/parts
Maximize product knowledge
Explain completed work to customer
Implement and maintain quality control process
Other duties as part of description and as per company/department needs