Automotive Service Advisor

Krieger Ford•Columbus, OH

1d•Onsite

About The Position

Krieger Ford is seeking a motivated, customer-focused Automotive Service Advisor to join their service team. The ideal candidate thrives in a fast-paced dealership environment, enjoys helping customers, and can build trust through strong communication and service knowledge. This role is a great opportunity for individuals with experience in automotive service advising, service writing, dealership customer service, or auto repair customer support who wish to grow with a family-owned dealership. The Service Advisor is responsible for building strong customer relationships and acting as the primary point of contact between customers and the service department. This position contributes to sales by recommending necessary maintenance and repair services, coordinating technician workflow, and ensuring an exceptional customer experience from vehicle check-in to pickup. The successful candidate will be confident in customer communication, identifying service needs, upselling recommended services, managing phone calls, and keeping customers informed throughout the repair process. Krieger Ford is a locally owned, family-operated Ford dealership that has served Central Ohio for over 50 years, committed to providing an outstanding customer experience and a supportive workplace for employee growth.

Requirements

High school diploma or equivalent required
Strong communication and interpersonal skills
Ability to provide exceptional customer service in a fast-paced environment
Strong sales and upselling ability
Excellent organizational and time management skills
Ability to multitask and prioritize effectively
Friendly, professional, and customer-focused personality
Professional, well-groomed appearance
Clean driving record

Nice To Haves

Previous automotive service advisor, service writer, or customer service experience preferred
Dealership or automotive service experience preferred
Ford experience is a plus

Responsibilities

Greet customers promptly and professionally in the service drive
Consult with customers about vehicle maintenance and repair needs
Perform thorough vehicle walk-around inspections during the write-up process
Recommend, sell, and upsell maintenance and repair services by explaining value and need
Build and maintain strong customer relationships through excellent follow-up and communication
Keep customers informed throughout the repair process, including updates on vehicle status, pricing, and completion time
Coordinate with technicians and the service team to ensure efficient workflow
Ensure the daily inventory of technicians’ time is effectively sold
Answer incoming service calls in a timely manner
Return all voicemails within one hour
Provide a high level of customer service for all owner inquiries, whether by phone or in person
Follow all company policies and procedures
Follow all state, OSHA, and EPA requirements, including signatures and estimates
Follow all Ford guidelines for warranty repairs, parts coverage, and prior approvals
Complete all assigned Ford training and maintain required Ford certifications
Take ownership of the customer experience and help create a positive, lasting impression