Automotive Service Advisor

Smithtown Nissan • Saint James, NY

53d • $70,000 - $100,000

About The Position

We are currently seeking an experienced and highly motivated Automotive Service Advisor to join our team. As an Automotive Service Advisor, you will be responsible for providing excellent customer service, managing customer inquiries and complaints, and recommending appropriate vehicle repair and maintenance services.

Requirements

• Prior 2 year experience as an Automotive Service Advisor or in a similar customer service role
• Strong knowledge of automotive repair and maintenance procedures
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Detail-oriented and organized
• Proficient in using automotive service software
• High school diploma or equivalent

Responsibilities

• Interact with customers to understand their vehicle issues and concerns
• Provide accurate and detailed information about available repair and maintenance services
• Assist customers in scheduling appointments and ensure timely completion of services
• Coordinate with technicians to prioritize repairs and communicate repair updates to customers
• Prepare cost estimates and effectively explain service charges to customers
• Upsell additional services and products to meet customer needs and maximize revenue
• Maintain customer satisfaction by resolving any issues or complaints in a professional and timely manner
• Maintain accurate records of customer interactions and service history

Benefits

• Competitive compensation ranging from $70,000 to $100,000 per year
• Healthcare benefits including medical, dental, and vision coverage
• 401(k) retirement plan with employer matching
• Paid time off and holidays
• Ongoing training and development opportunities
• A supportive and inclusive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED