Automotive Service Advisor - Riverside Ford Tulsa, OK.

Snell Motor Company•Tulsa, OK

About The Position

Snell Motor Companies is comprised of Jaguar Land Rover Austin, Jaguar Land Rover Dallas, Jaguar Land Rover Frisco, Riverside Ford of Tulsa, Town North Mazda and Snell Collision. Family owned and operated; the Snell family began serving the Dallas community in 1973. The Service Advisor creates an exceptional customer experience while creating customer loyalty. The Service Advisor acts as a liaison between the customer and the service technician. As the Service Advisor your role will include but not be limited to the following:

Requirements

Ability to establish and maintain good relationships with customers and co-workers.
Ability to answer customers’ technical questions regarding vehicle problems, warranties, services, and repairs.
Knowledge of automotive systems in general
Ability to review service orders and inspect the vehicle for necessary repairs
Knowledge of new models and product improvements, based on technical service bulletins, etc.
Knowledge of warranty guidelines and ability to relate them to warranty service repair orders.
Ability to communicate well with co-workers and co-workers throughout repair process.

Responsibilities

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.