Automotive Service Advisor
About The Position
Sheehy Auto Stores, recognized as a Top Workplace in Washington, DC, Baltimore, and Richmond for 2024 and 2025, is among the country's Top 30 Private Dealer groups with over 25 locations. The company is seeking Service Advisors who possess a natural talent for customer satisfaction. The ideal candidate will make customers feel welcome and confident, ensuring their needs are met. This role requires an expert in customer service, comfortable greeting customers, scheduling appointments, and acting as a liaison between customers and service technicians. Sheehy Auto Stores is committed to finding dedicated team members, whether experienced or new to the industry, who are driven to achieve.
Requirements
- Must have strong customer communication skills both in-person and on the phone
- Strong organizational skills
- Must be able to manage in a fast-paced work environment with limited supervision
- Comply with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property
- Authorized to work in the USA
- Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening
- Must have a valid driver's license
Nice To Haves
- Previous experience as a Service Advisor is preferred
- Reynolds & Reynolds or similar DMS proficiency preferred
Responsibilities
- Attitude is everything—greet service department customers promptly and courteously
- Listen to each customer and articulate repair needs to techs
- Present recommended/additional services using low-pressure, high-integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of the progress
- Sell and manage extended warranties
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pickup
- Review and explain repairs and associated costs to customers
- Handle minor customer concerns and complaints
- Keep the Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores by dealership standards
Benefits
- Health, Vision, and Dental Insurance
- Paid Maternity & Paternity after one year of employment
- Paid Training
- Career Advancement
- 401(K) and profit sharing
- Compensation based on experience and performance: $50K up to $200K!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
