Automotive Service Advisor

Audi Reno Tahoe•Reno, NV

13d

About The Position

Do you love working with people, solving problems, and being the go‑to expert? Ready to work with an iconic luxury brand in a high‑energy, team‑driven environment? Audi Reno Tahoe is looking for a Service Advisor who brings great vibes, strong communication, and a passion for creating standout customer experiences. We’re part of the Findlay Automotive Group , one of the fastest‑growing dealer groups in the Southwest—and we’re just getting started. Our service drive is busy, our customers are loyal, and our team takes pride in doing things the right way while having fun along the way. 🎯 Your Mission As a Service Advisor, you’re the face of the service department —the person who makes customers feel welcomed, heard, and confident in their Audi experience. From arrival to delivery, you’ll guide customers through the service process with clarity, professionalism, and a concierge‑level approach. If you enjoy fast-paced days, building relationships, and being at the center of the action, this role is for you.

Requirements

A friendly, outgoing personality with great people skills
Automotive dealership experience preferred (service drive experience a big plus!)
Strong organization and multitasking abilities
Confidence communicating with both customers and internal teams
A customer‑first mindset with a take‑ownership attitude
Valid in‑state driver’s license

Responsibilities

Create a warm, professional first impression in the service drive
Own the customer experience from write‑up to vehicle delivery
Clearly explain services, timelines, and recommendations—no confusion, no surprises
Coordinate with technicians to keep work flowing smoothly and efficiently
Maximize technician schedules while keeping customer satisfaction top‑tier
Provide white‑glove support for phone calls and in‑person questions
Follow up with customers to ensure they leave happy—and come back