Automotive Service Advisor

Berman Auto Group•Lincolnwood, IL

28d•$125,000

About The Position

Berman Kia of Lincolnwood is looking to add Service Advisors to join our growing team! Location: Berman Kia of Lincolnwood Job Title: Service Advisor Schedule: Full Time Compensation: $125,000+ annually (commission position) Why Join Us? Competitive PTO policy Multiple low-cost medical insurance options + FREE telehealth Affordable dental, vision, and life insurance Short-term and long-term disability coverage Fully paid training 401(k) retirement savings plan Employee discounts on service and vehicle purchases Clear opportunities for career advancement What You’ll Do Greet customers promptly and professionally upon arrival Gather customer and vehicle information Listen to customer concerns and accurately document service needs Recommend maintenance based on vehicle age, mileage, and history Prepare accurate estimates for labor and parts Keep customers updated on repair status and timelines Clearly explain completed work and associated costs Coordinate service appointments and ensure timely completion Work closely with technicians, parts staff, and team members to ensure a smooth workflow Qualifications 1+ year of Service Advisor experience preferred Strong interpersonal skills with the ability to build rapport and earn customer trust Excellent verbal and written communication skills Detail-oriented with the ability to accurately document service needs and recommendations Proficient in computer systems and automotive service software Ability to multitask and prioritize in a fast-paced environment Working knowledge of automotive systems and repair procedures is a plus Valid driver’s license with a clean driving record (minimum 3 years) Must be willing to submit to a background screening If you’re customer-focused, detail-oriented, and ready to grow your career in the automotive industry, we’d love to hear from you. Apply today and take the next step with Berman Nissan Chicago! Additional Information All your information will be kept confidential according to EEO guidelines. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Department: Berman Kia

Requirements

1+ year of Service Advisor experience preferred
Strong interpersonal skills with the ability to build rapport and earn customer trust
Excellent verbal and written communication skills
Detail-oriented with the ability to accurately document service needs and recommendations
Proficient in computer systems and automotive service software
Ability to multitask and prioritize in a fast-paced environment
Valid driver’s license with a clean driving record (minimum 3 years)
Must be willing to submit to a background screening

Nice To Haves

Working knowledge of automotive systems and repair procedures is a plus

Responsibilities

Greet customers promptly and professionally upon arrival
Gather customer and vehicle information
Listen to customer concerns and accurately document service needs
Recommend maintenance based on vehicle age, mileage, and history
Prepare accurate estimates for labor and parts
Keep customers updated on repair status and timelines
Clearly explain completed work and associated costs
Coordinate service appointments and ensure timely completion
Work closely with technicians, parts staff, and team members to ensure a smooth workflow