Automotive Service Advisor

Cloninger Ford of Morganton • Morganton, NC

1d • Onsite

About The Position

We are currently seeking a knowledgeable and customer-oriented Automotive Service Advisor to join our dealership team. The Service Advisor acts as a liaison between customers and our service technicians, helping to identify vehicle issues, recommend maintenance or repair services, and ensure an outstanding customer experience.

Requirements

• Previous service advisor or automotive customer service experience required
• High school diploma or equivalent
• Strong communication, interpersonal, and sales skills
• Ability to manage multiple tasks in a fast-paced environment
• Basic automotive knowledge required
• Proficiency in Reynolds and Reynolds
• Valid driver’s license and clean driving record

Responsibilities

• Greet customers and gather vehicle information to determine service needs
• Clearly explain recommended repairs and maintenance to customers
• Create accurate and detailed repair orders and cost estimates
• Coordinate with technicians to ensure timely and accurate service completion
• Maintain communication with customers throughout the repair process
• Schedule service appointments and manage shop workflow
• Handle warranty and service contract documentation accurately
• Follow dealership procedures and manufacturer guidelines

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Paid Time Off and Holidays
• Employee Vehicle Purchase Plans
• Long-Term Career Growth Opportunities
• Family-Owned and Operated
• Supportive Team Environment
• Factory Training Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED