Automotive Service Advisor

Fred Martin Motor Company•Norton/Barberton, OH

About The Position

At Fred Martin Superstore we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Fred Martin Superstore is critical to its success. We promise to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. Job Title: Service Advisor Job Types: Full-time

Requirements

Valid driver's license and clean driving record.
Ability to pass a drug screen and background check.
We're an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Responsibilities

Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confers with customers about inspection results, recommends corrective procedures and prepares work orders for needed repairs.
Prepares a repair order showing time, cost, and labor estimates for service.
Writes a brief description of the customer’s concern about the repair order to help the technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Handles customer complaints.
Schedules service appointments.
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Test drives the vehicle with the customer as needed to confirm the problem or refer to test technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes “promised time.”
Checks with dispatcher, if necessary.
Obtains customer signature on repair order; provides the customer with a copy.
Establishes customer method of payment.
Obtains credit approval, if necessary.
Notifies dispatcher of incoming work.
Checks on the progress of repair throughout the day.
Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail and get proper authorization before any additional repairs are performed.
Implements and maintains a service marketing program.
Review repair orders to ensure that work is completed and additional work and authorization are noted.
Closes repair order as appropriate.
Ensures that vehicles are parked in assigned areas.
Make sure they are locked and all keys are marked and put away correctly.
Keeps service department forms, menus, and pricing guides up-to-date.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for bodywork, informs the customer if work is needed, and provides an estimate for bodywork.
Maintains a professional appearance.
Keeps work area clean.
Other tasks as assigned