Automotive Service Advisor

Capital Ford Lincoln of Rocky Mount • Rocky Mount, NC

20d

About The Position

Capital Ford Lincoln of Rocky Mount is seeking a customer-focused, driven, and energetic Automotive Service Advisor
to join our team. If you enjoy helping people, thrive in a fast-paced environment, and have a passion for the automotive industry, this is a great opportunity to build your career with a growing organization.

As a Service Advisor, you'll be the main point of contact for our service customers - helping them understand their vehicle needs, coordinating repairs, and ensuring every guest leaves with an exceptional experience. If you love problem-solving, teamwork, and delivering outstanding service, we'd love to meet you.

Requirements

• Previous experience as an Automotive Service Advisor or in a similar customer-facing role preferred
• Knowledge of automotive systems, maintenance, and repair services strongly preferred
• Excellent communication and customer service skills
• Comfortable using computerized estimating, scheduling, and service management systems
• Strong organizational skills and ability to multitask in a fast-paced environment
• Valid driver's license with a clean driving record
• Ability to successfully pass a pre-employment background check

Nice To Haves

• Previous experience as an Automotive Service Advisor or in a similar customer-facing role preferred
• Knowledge of automotive systems, maintenance, and repair services strongly preferred

Responsibilities

• Greet customers professionally and assess their vehicle service needs
• Clearly explain recommended repairs, maintenance services, and associated costs
• Schedule service appointments and help maintain an efficient daily workflow
• Communicate with service technicians to ensure accurate and timely repairs
• Provide updates to customers regarding service progress and completion times
• Address customer questions and concerns with professionalism and care
• Maintain a clean, organized, and safe work environment
• Support additional service department tasks as needed

Benefits

• Competitive Pay
• Health Insurance
• Paid Time Off (PTO)
• 401(k)
• Career growth and advancement opportunities
• Supportive team environment
• Ongoing training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed