Automotive Service Advisor - Bobby Rahal of State College
About The Position
In this position, you field phone calls from clients who have general questions or are looking to schedule service appointments, and when they drop their vehicle off at the dealership you greet them with a smile and ensure we have an accurate description of their concerns. You then act as the liaison between our Service Technicians and the client, explaining all recommended work and getting authorization to perform repairs. You provide honest, accurate estimates on labor and parts and ensure that all charges are billed out correctly. Our team members believe that integrity matters! We pride ourselves on being honest and transparent in all aspects of our business. If something does not have value, we will not offer it to our clients.
Requirements
- Exceptional customer service skills
- Strong phone and computer skills
- Valid driver's license and clean driving record
Nice To Haves
- Prior dealership / automotive experience strongly preferred
Responsibilities
- Field phone calls from clients
- Schedule service appointments
- Greet clients at vehicle drop off
- Ensure accurate description of client concerns
- Act as liaison between Service Technicians and clients
- Explain recommended work and get authorization to perform repairs
- Provide honest, accurate estimates on labor and parts
- Ensure all charges are billed out correctly
Benefits
- Paid time off and six paid holidays after 90 days; PTO increases after one year of employment
- Health insurance and a wide variety of other voluntary benefits after 30 days
- 401(k) participation with company match after 6 months
- On the job training and opportunities for advancement across the Team Rahal organization
- Team member appreciation monthly events
- Team member referral bonuses
- Annual holiday parties
- Excellent work-life balance!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
