Automotive Service Advisor

LAcarGUY•Hollywood, FL

16d

About The Position

Ready to join a winning team? Your next opportunity awaits at Toyota of Hollywood. We are hiring a Service Advisor to join the team. Responsibilities The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication. The Service Advisors serves as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer. Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients. Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold. Follow the progress of service repairs and provide customers with timely updates. Ensure high levels of customer service and retention by promptly addressing and resolving customer complaints. Take ownership of the customer's experience by completing extra tasks that contribute to leaving a positive impression at the dealership. Qualifications Required: A minimum of two years of previous experience as a Service Advisor in an Automotive Dealership setting. Prior Lexus/Toyota experience is a plus. Previous experience or familiarity with ADP & CDK is a plus. Strong communication and interpersonal skills. Dedication to delivering exceptional customer service. Valid driver’s license and acceptable driving record. Compensation The estimated annual earnings for this position are $35,152.00 - $150,000.00 after factoring in all forms of compensation including hourly pay, commission, overtime, etc. Employees in this position will primarily be paid commissions based on performance but will also be paid minimum wage for non-sales work and for rest periods. Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location. Benefits Medical, Dental and Vision Plans Short and Long-Term Disability Paid Holidays & Paid Time Off Paid Life Insurance 401(k) Retirement Plan Employee Assistance Plan Paid Training Hiring Requirements 18 years or older required All potential employees must pass pre-employment testing including a background check and drug screen

Requirements

A minimum of two years of previous experience as a Service Advisor in an Automotive Dealership setting
Strong communication and interpersonal skills
Dedication to delivering exceptional customer service
Valid driver’s license and acceptable driving record
18 years or older required
All potential employees must pass pre-employment testing including a background check and drug screen

Nice To Haves

Prior Lexus/Toyota experience is a plus
Previous experience or familiarity with ADP & CDK is a plus

Responsibilities

Ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting
Listening to their description of problems or services needed
Preparing repair orders and being proactive, accurate and thorough in communication
Serving as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer
Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients
Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold
Follow the progress of service repairs and provide customers with timely updates
Ensure high levels of customer service and retention by promptly addressing and resolving customer complaints
Take ownership of the customer's experience by completing extra tasks that contribute to leaving a positive impression at the dealership