Automotive Service Advisor
EasyCare Recruiting•Jefferson, LA
•Onsite
About The Position
Supreme Chevrolet is seeking an Automotive Service Advisor who possesses a natural knack for pleasing people. The ideal candidate will make customers feel welcome and confident that their needs are being met. This role requires an expert in customer service, comfortable greeting customers, scheduling appointments, and acting as a liaison between customers and service technicians.
Nice To Haves
- Experience
Responsibilities
- Attitude is everything—greet service department customers promptly and courteously
- Listen to each customer and clearly articulate repair needs to techs
- Upsell recommended/additional services using low-pressure, high-integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits
- Compensation is based on experience and is competitive with the retail automotive market.
- We offer excellent benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
