Automotive Service Advisor

Gordie's Auto & Tire•Roseville, MI

About The Position

Automotive Service Advisor Gordie’s Auto & Tire At Gordie’s Auto & Tire, exceptional customer service isn’t just a goal — it’s our standard. We are seeking a motivated, professional, and customer-focused Automotive Service Advisor to join our team and help elevate the experience for every guest who walks through our doors. This is a high-impact role within our shop. As the primary point of contact for customers, you will build trust, communicate clearly, and ensure every vehicle is serviced with accuracy, urgency, and care.

Requirements

Strong communication and customer service skills to effectively address customer inquiries.
Ability to multitask and work efficiently in a fast-paced environment.
Basic knowledge of automotive repair and maintenance processes.
Proficient in using computer systems and automotive management software.
A friendly demeanor with a passion for helping customers get the most out of their vehicles.

Nice To Haves

Previous automotive service advisor experience preferred

Responsibilities

Greet customers, listen to their concerns, and accurately assess their automotive needs.
Present inspection findings, explain recommended repairs and maintenance in clear, non-technical terms, and confidently ask for the sale.
Create detailed, accurate repair estimates and review them thoroughly with customers.
Schedule appointments, prioritize jobs, and manage daily shop flow to maximize efficiency and productivity.
Maintain a strong understanding of services, maintenance intervals, and value-added products to provide informed recommendations.
Work closely with technicians to ensure clarity on diagnostics, repair timelines, and parts availability.
Contact customers post-service to confirm satisfaction, address concerns, and build long-term relationships.