Automotive Service Advisor
About The Position
A Day in the Life: Remote position on a schedule varying Mon-Fri 4:00am to 7:00pm and Sat-Sun 4:00am to 5:00pm The hourly rate for this opportunity is $23/hr What You'll Do: Ensure vendors are performing requested repairs at agreed upon pricing Reviewing a wide range of vehicle repair requests Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, warranty work covered by OEM Handle repair disputes with national account vendors Validating parts pricing and labor times Guarantee vehicle repairs adhere to company policies and address safety concerns Efficiently drive down vendor cycle time to minimize out of service days Handle phone calls related to vehicles experiencing extensive down time Adhere to goal setting metrics for all job functions Review vehicle repairs Handle phone calls, emails, and chats Working behind a desk Available to flexible schedule to support business needs that may require working weekends based on seniority shift bid
Requirements
- Highschool Diploma or GED
- 3 years of previous vehicle maintenance experience
- Minimum of 4 ASE certifications related to job scope
- Ability to work remote
- Automotive vehicle repair background
- Ability to multitask
- Negotiation
- Computer literate
- Customer service
- Experience with labor guides
- Ability to work REMOTE - Required to be near Phoenix office
Nice To Haves
- Fleet experience preferred
Responsibilities
- Ensure vendors are performing requested repairs at agreed upon pricing
- Reviewing a wide range of vehicle repair requests
- Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, warranty work covered by OEM
- Handle repair disputes with national account vendors
- Validating parts pricing and labor times
- Guarantee vehicle repairs adhere to company policies and address safety concerns
- Efficiently drive down vendor cycle time to minimize out of service days
- Handle phone calls related to vehicles experiencing extensive down time
- Adhere to goal setting metrics for all job functions
- Review vehicle repairs
- Handle phone calls, emails, and chats
- Working behind a desk
- Available to flexible schedule to support business needs that may require working weekends based on seniority shift bid
Benefits
- Remote Work
- Up to 40% off the base rate of any standard Hertz rental including Friends and Family
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts -Theme Park Tickets, Gym Discounts & more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Rental and Leasing Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
