Automotive Service Advisor

Hendrick•Easley, SC

6d•$4,000 - $9,000•Onsite

About The Position

Hendrick Honda Easley is seeking a Service Advisor with experience in guiding customers through the maintenance and repair process. An ideal candidate should have knowledge in the automotive industry to advise customers on vehicle maintenance, recommend warranty protections and potential cost savings, schedule service appointments, and provide accurate repair estimates for labor/parts. As the first point of contact for our clients in the service department, Service Advisors play an integral role in representing our commitment to EXCEPTIONAL customer service and automotive care. Benefits: Our primary focus is to help our teammates accomplish the goals they have set for themselves, their jobs and their families. It's the Hendrick Advantage. Taking care of our employees helps us better care for our customers. We offer NO COST Employee Healthcare Benefits, 100% Paid Training, and Team Culture like no other. Rewarding performance-based pay plans and bonuses The Best Dealership Facilities in the Area Service Advisor Onboarding Program College Scholarship Program 401(k) with Company Match Largest privately owned auto group in the country, GREAT career growth potential Paid Medical - NO COST Employee Healthcare and Prescription Plan Generous paid time off/vacation and sick days Basic Life Insurance NO COST Employee Assistance Program 100% Paid Training Comprehensive employee recognition/rewards programs Hendrick Automotive Group is a back-to-back winner of Automotive News' Best Dealerships to Work For Award Successful Team approach with Doing Business the Right Way Focus Apply Now to build your career with one of the largest, most successful privately held dealership groups in the USA! Pay Range: $4,000 - $9,000 per month (commissions based on job performance).

Requirements

Valid Driver's License.
College Degree, High School Diploma or equivalent.
2 years customer service and/or sales experience (preferably in a dealership).
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Intermediate skills in Microsoft Office products.
Ability and knowledge of the Dealership Management System and other web-based applications utilized for operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Responsibilities

Works with customer and technician to identify required maintenance.
Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Meets dealership’s standards for repair and order production.
Maintains CSI at or above Company standards.
Maintains an organized, clean and safe work area.
Participates in required training.
Records all hours worked accurately in company timekeeping system.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Complies with Company policies and procedures.
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.

Benefits

NO COST Employee Healthcare Benefits
100% Paid Training
Team Culture like no other
Rewarding performance-based pay plans and bonuses
The Best Dealership Facilities in the Area
Service Advisor Onboarding Program
College Scholarship Program
401(k) with Company Match
Largest privately owned auto group in the country, GREAT career growth potential
Paid Medical - NO COST Employee Healthcare and Prescription Plan
Generous paid time off/vacation and sick days
Basic Life Insurance
NO COST Employee Assistance Program
100% Paid Training
Comprehensive employee recognition/rewards programs
Hendrick Automotive Group is a back-to-back winner of Automotive News' Best Dealerships to Work For Award
Successful Team approach with Doing Business the Right Way Focus