Veterans Ford - Automotive Service Advisor

GREENWAY AUTOMOTIVE • Tampa, FL

6d

About The Position

You will be responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

Requirements

• GED or High School Diploma
• English
• Fluency in Spanish
• 3 years of Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.
• Valid Driver's License
• Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.
• The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
• While performing the duties of this Job, the employee is regularly required to talk or hear.
• The employee is frequently required to stand; walk; and sit.
• May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.
• Responsibilities may include conducting road tests on customer vehicles.
• Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians.
• Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees.
• Ability to add, subtract, multiply and divide.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with standardized situations.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership's standards for repair and order production.
• Maintains CSI at or above Company standards
• Organized, clean and safe work area
• Participates in required training by the dealership and manufacturer
• Records all hours worked accurately in our company system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Benefits

• Employee purchase and discount program
• Employee referral program
• 401(K) Retirement savings plan
• Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• Paid Vacation
• Excellent opportunities for growth and internal promotions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees