Automotive Service Advisor

Fix Group Management • Mount Juliet, TN

77d • $70,000 - $90,000

About The Position

We are a very busy automotive repair shop that has been in business for over 20 years! We provide an upscale repair service as an alternative to the dealership, along with a robust warranty program. The Service Advisor is the primary point of contact for customers bringing their vehicles in for repair and/or maintenance. The Service Advisor is responsible for greeting customers, addressing their vehicle issues, explaining necessary repairs and costs, communicating with technicians and ensuring timely service and delivery while maintaining customer satisfaction.

Requirements

• 3 or more years of experience as a Service Advisor or related position.
• Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
• Must possess a working knowledge of how to use a Windows computer.
• Must be able to communicate in English fluently, both in verbal and in written form.
• Must possess ability to count and know how to perform basic math functions using a calculator.
• Must be able to get into and out of various vehicles without assistance.
• Must be able to drive a motor vehicle with passengers.

Responsibilities

• Gather essential details at check-in, including VIN, mileage, build date, and customer concerns.
• Conduct a thorough walkaround of the customer’s vehicle during check-in.
• Ensure that all technician recommendations are justified with detailed notes.
• Provide prompt, courteous, and effective customer service.
• Sell recommended repairs and maintenance based on the company’s profit matrix.
• Maintain effective communication with the Store Manager, Shop Foreman, Technicians, and Parts Manager.
• Consider key factors that influence promise dates and communicate these timelines to customers.
• Regularly update customers throughout the repair process.
• Escort customers with waiting appointments to the shop and introduce them to the technician.
• Create and manage repair orders upon customer check-in.
• Assist customers with extended warranties by initiating claims.
• Regularly update the status board for all clients.

Benefits

• Great schedule - no late nights or weekends!
• Health Insurance (50%+ company paid premiums)
• Dental Insurance (50% company paid premiums)
• Vision Insurance
• 401K Plan with Company Match
• Accident and Critical Illness Coverage
• Short-Term Disability
• Employer-paid Life Insurance
• Employer-paid Long-Term Disability
• Paid Vacation, Holidays, and Sick Days
• Employee Assistance Program
• Team-oriented working environment
• Growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level